Privacy Policy

Smrt Tek Privacy Policy

Effective Date: March 31, 2026

Smrt Tek (“Smrt Tek,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website(s), use our mobile applications, software, AI-powered services, smart technology products, or other offerings (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We may collect the following categories of information:

Personal Information You Provide

Contact details (name, email address, phone number, mailing address)
Account information (username, password, profile details)
Payment and billing information (processed securely by third-party providers)
Customer support communications and feedback
Any other information you voluntarily submit (e.g., through forms, surveys, or service usage)

Information Automatically Collected

Technical data: IP address, device type, browser information, operating system, and usage statistics
Usage data: Interaction with our Services, pages viewed, features used, timestamps, and session information
Cookies, pixels, and similar tracking technologies (see our Cookie Policy for details)

Sensitive or Special Category Information We generally do not collect sensitive personal information (such as racial or ethnic origin, health data, biometric data, or precise geolocation) unless you explicitly provide it or it is required for specific Service functionality. We strongly encourage you not to include sensitive personal information in your inputs or communications unless necessary.

If our Services include AI features, any content or prompts you provide may be processed to deliver responses or improve the service.

2. How We Use Your Personal Information

We use the collected information for the following purposes:

To provide, operate, maintain, and improve our Services
To process transactions and manage your account
To communicate with you (service updates, support, security notices)
To personalize your experience and deliver relevant content or features
For internal research, analytics, product development, and Service enhancement (including model training where applicable, with user controls)
To detect, prevent, and address technical issues, fraud, or misuse
To comply with legal obligations and enforce our Terms of Service

We do not sell your personal information for monetary compensation. We do not use your data for targeted advertising purposes unless you have explicitly consented.

3. Sharing and Disclosure of Your Information

We may share your personal information in the following limited circumstances:

With service providers and vendors who perform services on our behalf (e.g., hosting, payment processing, analytics, customer support) under strict contractual protections
With affiliates or related companies for operational purposes
In the event of a merger, acquisition, or business transfer
When required by law, court order, or government request, or to protect our rights, safety, or property
With your consent or at your direction

We do not share personal information with third parties for their own marketing purposes.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of data and applicable laws.

You may request deletion of your data (subject to legal exceptions) as described in the “Your Rights” section below.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no security system is infallible, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal information (subject to exceptions)
Opt-out: Opt out of certain processing activities (e.g., marketing communications or, where applicable, data sales/sharing)
Portability: Receive your data in a structured, commonly used format (where legally required)
Objection / Restriction: Object to or restrict certain processing

California Residents (CCPA/CPRA): You have additional rights, including the right to know what personal information is collected, the right to delete, and the right to opt out of the sale or sharing of personal information. We do not sell personal information.

To exercise your rights, contact us using the details in the “Contact Us” section. We will respond within the timeframes required by applicable law. We may need to verify your identity before processing requests.

You can also manage certain preferences through your account settings (e.g., marketing emails, data usage for training).

7. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States or other countries. We take appropriate measures to ensure your data receives adequate protection in line with applicable laws.

8. Children’s Privacy

Our Services are not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy with an updated “Last Updated” date and, where appropriate, through other communication channels. Your continued use of the Services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Smrt Tek [Insert Physical Address, e.g., Wasilla, Alaska, or your business address] Email: [privacy@smrttek.com] (or your designated privacy email) Phone: [Insert Phone Number, if applicable]

You may also submit privacy requests through our dedicated portal (if available): [Insert Link]

11. IoT Devices – Additional Privacy Practices

Smrt Tek offers smart technology and Internet of Things (IoT) devices, such as [insert examples relevant to your products, e.g., smart sensors, connected home appliances, wearables, security cameras, environmental monitors, or other smart hardware] (collectively, “IoT Devices”). This section provides additional details on how we handle personal information collected through or in connection with our IoT Devices and their associated apps, hubs, or cloud services.

Data Collected from IoT Devices

In addition to the information described in Section 1, our IoT Devices and related systems may collect:

Device and usage information: Device model, serial number, firmware version, unique device identifiers (e.g., MAC address, IMEI), IP address, network connection details (including SSID), error logs, and performance metrics.
Sensor and environmental data: Readings from built-in sensors such as motion, temperature, humidity, air quality, light levels, energy consumption, or location-related data (if the device includes GPS or similar functionality).
Event and activity logs: Timestamps and details of device interactions, automations, alerts, or detected events (e.g., movement detection, door status changes, or usage patterns).
Audio, video, or image data: Only if your specific IoT Device includes cameras, microphones, or recording capabilities, and only with your explicit consent or when necessary for the requested feature (e.g., security monitoring).
Account-linked data: Information associating the device with your Smrt Tek account, including user-assigned names, locations, schedules, and automation rules.

We apply data minimization principles: we collect only the data necessary to provide the requested functionality, enable device operation, deliver alerts, or improve our Services. We do not collect sensitive personal information (e.g., health data or biometric data) through IoT Devices unless you explicitly enable such features and provide consent.

How We Use IoT Data

We use data from IoT Devices to:

Operate and maintain the devices (e.g., remote control, status monitoring, automation execution).
Provide personalized features, insights, and recommendations.
Send notifications or alerts you have configured.
Improve product performance, security, and user experience through aggregated analytics (where possible, we use de-identified or pseudonymized data).
Troubleshoot technical issues and provide customer support.

IoT data may be combined with other information in your account for a seamless experience across our Services.

Sharing of IoT Data

IoT data is shared only as described in Section 3. We may share limited device data with trusted service providers for cloud hosting, analytics, or firmware updates under strict confidentiality agreements. We do not sell IoT-derived personal information.

User Controls and Settings for IoT Devices

Most IoT Devices allow you to pause data collection, disable specific sensors, or delete stored event logs.
You may unlink or remove devices from your account at any time, which stops further data collection associated with that device.
During initial device setup, we provide clear notices about data collection and request your consent where required by law.

We recommend reviewing and adjusting privacy settings immediately after setting up any IoT Device, as defaults are set to support core functionality while respecting privacy.

Security for IoT Devices

We implement industry-standard security measures for our IoT Devices, including encryption of data in transit and at rest, secure authentication, regular firmware updates (pushed automatically where possible), and secure boot processes. We encourage users to:

Use strong, unique passwords for their accounts.
Enable two-factor authentication (2FA).
Keep device firmware updated.
Reset devices to factory settings before disposal or transfer.

Despite these measures, no connected device is completely immune to risks. We advise users to secure their home networks and monitor device activity.

Retention of IoT Data

Data from IoT Devices is retained only as long as necessary for the purposes described or as required by law. Event logs and sensor readings are typically retained for [insert period, e.g., 30–90 days] unless you choose longer retention for review purposes. You can request deletion of specific device data through your account settings or by contacting us.